Welcome to Alborg Diagnostics!
Alborg Diagnostics and its affiliates are committed to safeguarding the privacy and security of personal data in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia (Royal Decree No. M/19, 9/2/1443 H, and amendments by Royal Decree No. M/148, 5/9/1444 H), as well as the regulations set forth by the Saudi Data and Artificial Intelligence Authority (SDAIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our services, including our website, mobile applications, and clinical facilities.

By using our website, applications, or services, you consent to the practices described in this Privacy Policy.

Please note that this Privacy Policy may be updated from time to time. We will notify you of any significant changes by updating the “Last Updated” date at the top of this page. If you have any questions or concerns, please feel free to contact us directly.

1. Your Rights Under the PDPL (Personal Data Protection Law)

As a valued user, you have several important rights regarding your personal data:

• Right to be informed: You have the right to know why we are collecting your personal data and how it will be used.
• Right to request correction: If any of your personal data is inaccurate or incomplete, you can ask us to update it.
• Right to request deletion: You can request that we delete your personal data from our records, subject to certain legal obligations.
• Right to access your data: You can request a copy of the personal data we hold about you.
• Right to withdraw consent: You can withdraw your consent for us to process your data at any time.
• Right to request your data in a readable format: You can ask us to provide your personal data in a clear and understandable form.

2. What Information We Collect About You

Alborg Diagnostics collects a minimum of personal data necessary to provide healthcare services. The types of personal data we collect include:

• Personal Information: Full name, date of birth, national ID/residency number, gender, nationality.
• Contact Information: Email address, phone number, residential address.
• Health Information: Test results, diagnosis details, treatment history.
• User Authentication Data: Login credentials, account details.
• Technical Data: IP addresses, cookies, and other information related to your interactions with our website or mobile applications.
• Geolocation Data: Location information for offering certain location-based services (with consent).

3. How We Use Your Information

We use the information we collect for the following purposes:

• Enhancing User Experience: Personalizing content and services based on your preferences.
• Managing Accounts and Transactions: To process payments, appointments, and other services you request.
• Security and Fraud Prevention: Enhancing the security of our platform and protecting against fraud.
• Statistical Analysis and Promotions: Conducting anonymous statistical analysis to improve our services and offering promotions.
• Legal Compliance: To fulfill legal, regulatory, or contractual obligations.

4. Who We Share Your Information With

We respect your privacy and share your data only under certain conditions:

• By Law or to Protect Your Rights: If required by law, or to protect our rights, we may share your data with legal authorities or other organizations.
• Affiliates: We may share your data with our parent company, subsidiaries, or related entities for internal purposes, such as improving service delivery.
• Business Partners: We may share data with trusted business partners who help us deliver services, process payments, or handle customer support.
• Third Parties: We may share data with third parties, such as advertisers or investors, for business analysis or marketing purposes. We are not responsible for how third parties use your data.

5. Tracking Technologies

We use cookies, web beacons, and similar technologies to track your interactions with our website and mobile applications. These technologies help us analyze usage patterns and improve our services. You can control your cookie preferences through your browser settings, but disabling cookies may affect the functionality of certain features on our website or app.

6. Third-Party Websites

Our website or app may include links to third-party websites that have their own privacy policies. We encourage you to review the privacy practices of these external sites, as we are not responsible for their content or how they handle your personal data.

7. How We Protect Your Information

We implement a variety of security measures to protect your personal data from unauthorized access, use, or disclosure. While we work hard to ensure your data is secure, no system is completely foolproof. We recommend that you use secure networks and devices when accessing our Digital Services.

8. Retention of Personal Data

Your personal data will be retained for as long as necessary to fulfill the purposes for which it was collected, including for legal, regulatory, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymize it.

9. Privacy of Children’s Data

We do not knowingly collect or process personal data from individuals under the age of 18. If you are a parent or guardian, you are responsible for managing your child’s personal data, and you may exercise the rights of the data subject on their behalf.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or in response to legal and regulatory developments. Any updates will be posted here, and the “Last Updated” date at the top of this page will be revised. We encourage you to review this policy regularly. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

• Phone: 920004422
• Email: info@alborgdx.com
• Address: [Insert Address]

Thank you for trusting Alborg Diagnostics. We are committed to protecting your privacy and ensuring your personal data is handled with care.